These terms and conditions regulate the business relationship between you and us. By using Our Website in any way, or by buying from us, you agree to be bound by them.
No person under the age of 18 years may purchase Goods. If you are under 18, please confer with an adult to make your purchase.
In this agreement:
These terms and conditions apply:
2.1 So far as the context allows, to you as a visitor to Our Website; and
2.2 in any event to you as a buyer or prospective buyer of our Goods.
2.3 We shall accept your order by e-mail confirmation. That is when our contract is made. Our message will also confirm details of your purchase.
2.4 We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.
2.5 If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:
2.5.1 accept the alternatives we offer;
2.5.2 cancel all or part of your order;
2.6 If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website, these terms still apply.
2.7 If we owe you money on account of your cancellation, we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 30 days from the date of cancellation of your order.
3.1 You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
3.2 If you use the website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your computer.
3.3 You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.
3.4 We reserve the right to refuse you access to Our Website.
4.1 We endeavour to keep our website and catalogue prices updated and accurate but it is possible that the price may have increased from that published. If that happens, we will not send your order until you have confirmed that you wish to order at the new price. E. & O.E.
4.2 Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling will be borne by you.
5.1 Deliveries will be made by a carrier instructed by us to the address stipulated in your order. You must ensure that someone is present to accept delivery.
5.2 If we are unable to deliver your order after three calls by our carrier, we will notify you to try to arrange an alternative date for delivery, convenient to you.
5.3 If we ourselves are not able to deliver your Goods within 10 days of the date of your order, we shall notify you by telephone to arrange a later date for delivery and giving you the option of cancelling your order.
5.4 We may deliver the Goods in instalments if they are not all available at the same time for delivery.
5.5 Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.
5.6 Goods are sent by Carrier.
6.1 Because our goods are all 'made to measure', you will have 24 hours before we commence physical production to cancel your order.
7.1 Our most important task is to ensure your absolute satisfaction. We will always strive to reach that target. However, we acknowledge that mistakes are made occasionally. This paragraph covers that possibility. If you are not wholly satisfied with the Product, please tell us at the earliest opportunity:
7.1.1 exactly what is the fault;
7.1.2 the date, if relevant, when the fault became apparent;
7.1.3 when and how you discovered the fault;
7.1.4 how the fault affected your use of the Goods;
7.2 To do this, it is essential that you follow the instructions below. These provisions apply in the event that you return Goods to us because you say they are faulty:
7.3 You must tell us by email message, telephone or by letter to our land address at the top of this agreement, you that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
7.4 The Goods must be returned to us as soon as any defect is discovered.
7.5 Please note that we can only accept returned goods that are faulty. Because our products are all 'made to measure', we cannot accept returns where you the customer have measured incorrectly or are not happy with your choice of fabric. We would advise that a sample be ordered prior to purchase so that you have seen the real material. Monitors can vary in colour and this can affect the perception of colour of our materials.
7.6 So far as possible, Goods should be returned:
7.6.1 with both goods and all packaging as far as possible in their original condition;
7.6.2 securely wrapped;
7.6.3 including our delivery slip;
7.6.4 at your risk and cost.
8.1 We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Goods, at any time and without advance notice.
8.2 You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention any that you find.
8.3 We give no warranty and make no representation, express or implied, as to:
8.3.1 the adequacy or appropriateness of the Goods for your purpose;
8.3.2 the truth of any Content on Our Website published by someone other than us;
8.3.3 any implied warranty or condition as to merchantability or fitness of the Goods for a purpose other than that for which the Goods are commonly used;
8.3.4 compatibility of Our Website with your equipment, software or telecommunications connection.
8.4 Our Website may contain links to other Internet websites outside our power and control. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.
8.5 We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods.
8.6 In any event, including the event that any term or condition or obligation on our part ("Implied Term") is implied into these conditions by law, then our liability is limited to the maximum extent permitted by law, to the value of the goods or services you have purchased.
8.7 The above two subparagraphs do not apply to a claim for personal injury.
8.8 If you do not agree with our terms and conditions then you must leave the site immediately and make no purchases with us.
9.1 We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
9.2 We also claim copyright in the designs and compilation of all Content of Our Website. Title, ownership rights, and shall remain the sole property of us and/or the other content provider. We will strongly protect those rights in all countries.
9.3 Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
9.4 You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.
9.5 Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.
10.1 You represent that any username or email address selected by you, when used alone or combined with a second or third level domain name, does not interfere with the rights of any third party and has not been selected for any unlawful purpose.
10.2 You acknowledge and agree that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may immediately suspend the use of such name or email address, and you will indemnify us for any claim or demand that arises out of your selection.
10.3 You acknowledge and agree that we shall not be liable to you in the event that we are ordered or required by a court or judicial authority, to desist from using or permitting the use of a particular domain name as part of a name or email address.
11.1 We will do our best to maintain Our Website so that you have constant use, but there will be times when your use may be interrupted.
11.2 You agree that you will not, and will not allow any other person to violate or attempt to violate any aspect of the security of Our Website.
11.3 You may not use any software tool for the purpose of extracting data from our website.
11.4 You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.
You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Web Site, your posting any Material, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.
13.1 When we communicate with you we do so by email or telephone. You agree that email and telephone communications are contractually binding in the same way as properly signed and dated paper sent by post.
13.2 Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods or service for which a charge is made. Accordingly, there is no contractual nor any other obligation upon us in respect of those goods or services.
13.3 Nothing in this agreement or on Our Website shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.
13.4 If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
13.5 No waiver by us, in exercising any right, power or provision in this agreement shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.
13.6 In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
13.7 We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.
13.8 This Agreement shall be governed by and construed in accordance with the law of England. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.
14.1 There is a three year warranty on all our blinds and curtains against defects in manufacture from the point of delivery.
14.2 If any defects arise within this warranty period, provided that the defect is not as a result of Wear and tear, business use or non domestic, misuse/abuse, colour change from the passage of time, or where the they have NOT been installed in accordance with the provided instruction or good practice, the goods (or parts) will be replaced on a like for like basis.
14.3 These warranties do not include any conditions, cover any losses or damages resulting from:
(a) accidents, alterations, misuse, abuse, motorized devices, exposure to salty air or corrosive materials;
(b) the color change that occurs with the passage of time;
(c) and or failure to follow our instructions with respect to measurement, installation, cleaning, or maintenance.
This warranty also does not cover any condition or damage resulting from removal of the blind and reinstallation in the same or another window. These warranties do not apply to conditions caused by normal wear and tear upon the products.
14.4 All blinds should be returned to us for inspection and any reasonable shipping costs incurred will be credited if a manufacturing issue is agreed. Please contact us for a returns number. The goods should then be returned to:
Charles Astor Ltd,
149 Darwen Road,
15.1 Price match or Price Beating
The product offered on a UK based competitor's website and is identical to the one we sell, and is offered on the same terms.
The product on their website must be in stock and available for delivery immediately.
Our Teams are able to confirm the details on the competitor's website.
Our price promise applies to the product only, not delivery or other services.
What is a cookie?
Small text files which are downloaded to your computer, mobile or other device when you visit this website are called Cookies. There are two types of Cookies - Session Cookies that are created temporarily to remember choices you have made on the website, such as your blind sizes, that are deleted when you close your browser, and Persistent cookies that can be used to recognise your device and your choices when you make subsequent visits to our website, although at the moment we do not use these Persistent Cookies that do this. You can find more information about Cookies in general at www.allaboutcookies.org .
So What Cookies do we Use?
We use session cookies that are strictly necessary to enable the services you require to use this website. Without these cookies you would not be able to use the shopping basket or process payments.
We also use some session cookies that are completely anonymous and are used simply to record how users use our website, such as which pages they visit. We use this information to improve our website. By using the website you agree to us placing these cookies on your device.
Once you close your browser these cookies are no longer available to us as they are deleted.
Can you stop us using our Cookies?
Need help choosing? Call us on 0203 551 2568