Yes – to help you colour match to your interior design scheme, order your free samples from the ‘Order Samples’ section of the website.
You will be sent a confirmation email within 24 hours to confirm that we have received your payment and order and that your blinds are being made.
As soon as we receive your order, your blinds will go into production and we will aim to deliver within seven-ten working days.
Our payment system uses World Pay from the Royal Bank of Scotland. We DO NOT store your credit card details. All of your credit card details are encrypted via standard SSL when transmitted across the internet.
If you live in mainland UK, your blinds will be delivered for a fixed fee of £4.99 including VAT, regardless of how many blinds you order. For all other destinations please contact Customer Services.
If we try to deliver your blinds and you are out we will leave details of your local collection point where your blinds will be stored safely.
IMPORTANT: Please take extra time to measure ALL of your windows accurately. Since all of our products are custom made, it is up to you to provide us with accurate sizes. Please always refer to our 'Measuring Guide'. Measure each window, and measure them twice to be sure. Sometimes two or three windows in the same room can look identical but could actually be off by as much as 30 - 40mm.
All of our products come with the installation instructions supplied in the box.
We will do whatever we can to assist you with improperly measured blinds. Sometimes, if the measurement is only slightly off it can be resized at a nominal fee but this depends entirely on how far off and what type of blind it is.
An inside recess fit is when the blind fits inside the window opening. Mounting as an inside fit generally has a cleaner, neater look. An outside recess fit can be used if there isn't enough depth to mount the product inside the opening. Sliding glass doors and wood cased shallow windows are popular outside fit choices.
This might be in a bathroom door or maybe a front door, in which case an exact width measurement is required. You will need to add 36mm on to your width measurements to ensure there is sufficient fabric coverage to cover the glass area. This is because the width of fabric on a roller blind is narrower than the width of the roller mechanism including brackets, so this needs allowing for by adding on the 36mm.
Yes we will supply you with all the screws and brackets you need to install your new blinds.
Please speak to our Customer Service team for advice about our measuring and fitting service.
We inspect your blinds before despatch to ensure they are in full working order and you can expect them to last for many years. In the unlikely event that there is a problem, then our Customer Services team are on hand to help and replace your blind if it has a mechanical fault that has not developed from misuse.
Need help choosing? Call us on 0203 551 2568